Refund Policy

This Refund Policy explains how billing, cancellations and refunds work for the Creou service operated by StakLabs LLC. It forms part of our Terms of Service. Payments are processed by Stripe; we do not store full card details.

1. How billing works

The Service runs on plans and pre-paid usage (generation credits / "seconds"). Subscription plans renew automatically each billing period until cancelled. Credits unlock immediately when purchased and are consumed as you generate output.

2. Failed generations are not charged

If a render fails for a reason on our side, the credits for that render are not deducted (or are restored). You are only charged for output the Service successfully produces.

3. Refunds

Unused credits. Because credits are delivered instantly, purchases are generally final. If you have a large unused balance and have not violated our policies, contact us — we review good-faith requests case by case.
Used credits. Credits already spent on generated output are non-refundable, as the service has been performed.
Subscriptions. Plan fees for the current period are generally non-refundable once the period has started; cancelling stops future renewals (see below).
Duplicate or erroneous charges. Always refundable — see Section 5.

4. Cancelling a subscription

You can cancel at any time from your account billing settings. Your plan stays active until the end of the period you have already paid for, and you will not be charged again. We do not provide pro-rated refunds for the unused portion of a period unless required by law.

5. Billing errors

If you were charged in error, charged twice, or believe a charge is incorrect, email hello@creou.app within 60 days of the charge with the date and amount. We will investigate and refund any confirmed error.

6. Consumers in the EEA / UK

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory 14-day right of withdrawal for digital services. By purchasing and starting to use credits before that period ends, you request immediate performance and lose the right of withdrawal once the service is fully performed. This policy does not limit any mandatory consumer rights you have under the law of your country of residence.

7. How to request a refund

Email hello@creou.app from the address on your account, including your account email, the charge date and amount, and a short reason. We aim to respond within five business days. Approved refunds are returned to your original payment method via Stripe.

Refund Policy.