These Terms of Service (the "Terms") govern your access to and use of the Creou website, application, APIs and any related services (the "Service") operated by StakLabs LLC, a limited liability company organized and registered in the United States (the "Company", "we", "us"). By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
The Service is intended only for users who are eighteen (18) years of age or older. By using the Service, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into these Terms. The Service is not directed to children under 13, and we do not knowingly collect personal information from any individual under 13 in violation of applicable law (including the U.S. Children's Online Privacy Protection Act).
2. Your account
To use most features of the Service you must register an account. You agree to provide accurate, current and complete information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. You agree to notify us immediately of any unauthorised access.
3. The Service
The Service is an online studio for creating short-form social media content — including AI-generated image slideshows, videos, AI avatars and cloned post formats — together with tools to caption, schedule and publish that content to connected social accounts and to manage your brand assets. Content is produced using third-party generative models (including models provided by Anthropic, OpenAI and Google, and other models we may add or remove from time to time). We do not own or operate those underlying models. Your use of the Service is also subject to the upstream providers' terms, where applicable.
4. Plans, billing and refunds
The Service is offered through subscription plans with monthly usage allowances, metered separately for image slideshows and for video generation (measured in video-seconds), together with optional pre-paid top-ups that roll over. Subscriptions and top-ups are billed via Stripe. Allowance is consumed when you successfully generate output; failed generations are not charged and are credited back to your balance. Plan prices and allowances are stated on the pricing page and may change at any time.
Because credits unlock immediately on purchase, all sales are final except as set out in our Refund Policy or as required by applicable law. Unused credits and billing errors are handled as described there; to make a request, email hello@creou.app.
Consumers in the EEA/UK. If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory 14-day right of withdrawal for digital services. By purchasing credits and starting to use the Service before that period expires, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the Service has been fully performed. Nothing in these Terms removes mandatory consumer rights available to you under the law of your country of residence.
5. Your content
Definition. "User Content" means any text, images, video, audio or other material you upload to, generate through, or otherwise submit to the Service.
Your responsibility. You are solely responsible for your User Content and for ensuring that you have all rights, licences and consents necessary to upload, process and produce that content through the Service.
Likeness, name and biometric data. If your User Content depicts, names or otherwise identifies any natural person other than yourself, you represent and warrant that:
- you have obtained that person's express, informed and verifiable consent to use their likeness, name, voice or other personal attributes in the manner enabled by the Service, including AI processing, modification and the production of derivative audiovisual works;
- if the person depicted is a minor, you have obtained the verifiable consent of their parent or legal guardian;
- you will not use the Service to create sexual, pornographic, intimate, defamatory, harassing, election-related or politically deceptive depictions of any identifiable real person without that person's express prior written consent; and
- you will respect the rights of publicity, personality, image and biometric privacy under all applicable laws (including U.S. state right-of-publicity statutes, Tennessee's ELVIS Act, and EU and other applicable data-protection rules).
These attestations form a continuing condition of your use of the Service. By uploading any photograph, video or audio recording of a person, you re-affirm them for that asset.
Licence to operate. You retain ownership of your User Content. You grant StakLabs LLC a non-exclusive, worldwide, royalty-free licence to host, store, transmit, transform and process your User Content solely as necessary to operate, secure, support, improve and provide the Service to you. We do not use your User Content to train our own foundation models without your separate opt-in.
6. Generated outputs
Subject to your compliance with these Terms and to the upstream providers' rules, you own the outputs you generate via the Service ("Outputs") to the maximum extent permitted by law. AI-generated outputs may not be eligible for copyright protection in some jurisdictions; you should not assume otherwise. We make no warranty that Outputs are non-infringing, original, accurate or fit for any particular purpose.
7. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference. Violations may result in immediate suspension or termination, removal of content, and reporting to law enforcement where required.
8. Third-party services
The Service relies on third-party providers, including but not limited to:
- Anthropic, OpenAI and Google for the underlying generative AI models (text, image and video);
- Supabase (Ireland / EU) for authentication, database and storage;
- Stripe for payment processing;
- Resend for transactional email;
- Sentry for error monitoring.
- TikTok and Meta Platforms (Instagram) for publishing content to, and retrieving analytics from, social accounts you connect (see Section 9).
Your use of those services is also governed by their respective terms. We are not liable for the acts or omissions of third-party providers.
9. Connected social accounts (TikTok, Instagram)
The Service can publish content to, and retrieve performance analytics from, social media accounts you choose to connect — currently TikTok (via TikTok's Login Kit and Content Posting API) and Instagram (via Meta's Graph API). By connecting an account you (a) authorize the Company to access that account through the platform's official APIs and to post content that you have approved or scheduled, and (b) represent that the account belongs to you or that you are authorized to operate it.
Your use of each platform through the Service must comply with that platform's own terms and policies — including TikTok's Terms of Service and Community Guidelines and Meta's Terms of Use — and those platforms may independently limit, remove or restrict content or accounts. We are not responsible for platform-side actions such as rate limits, content removal or account restrictions, and we may suspend or modify publishing features where a platform requires it. You can disconnect a platform account at any time from your dashboard; our Privacy Policy describes what connected-account data we store and how it is deleted.
10. Intellectual property; copyright complaints
The Service, including its software, design, trademarks and content (other than User Content and Outputs), is owned by StakLabs LLC or its licensors and is protected by intellectual-property laws. We respect intellectual-property rights and respond to alleged copyright infringement in accordance with our DMCA / Copyright Policy.
11. Non-consensual intimate imagery and synthetic depictions
We prohibit the creation, upload or distribution via the Service of non-consensual intimate imagery and AI "digital forgeries" depicting identifiable real people, in line with the U.S. TAKE IT DOWN Act and applicable state and EU laws. We provide an expedited removal process described at /takedown. We aim to act on valid notices within forty-eight (48) hours.
12. Disclaimers
THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. AI MODELS MAY PRODUCE INCORRECT, BIASED, OFFENSIVE OR UNEXPECTED RESULTS. NOTHING IN THIS SECTION LIMITS NON-WAIVABLE STATUTORY RIGHTS OF CONSUMERS UNDER APPLICABLE LAW.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL StakLabs LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW. NOTHING HEREIN LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT OR OTHER LIABILITIES THAT CANNOT BE LIMITED BY APPLICABLE LAW.
14. Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless StakLabs LLC, its affiliates, officers, employees and agents from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to (i) your User Content, (ii) your Outputs, (iii) your breach of these Terms or our Acceptable Use Policy, (iv) your violation of any applicable law, or (v) your violation of the rights of any third party (including rights of privacy, publicity, copyright or trademark).
15. Termination
You may stop using the Service at any time and delete your account from your settings. We may suspend or terminate your access immediately and without notice if we reasonably believe you have violated these Terms, applicable law, or the rights of any third party, or if continued provision of the Service to you would expose us to legal, regulatory, security or reputational risk. Sections that by their nature should survive termination will survive.
16. Changes
We may update these Terms from time to time. If changes are material we will give reasonable advance notice (e.g. by email or in-product notice). Your continued use of the Service after changes take effect constitutes acceptance.
17. Governing law and venue
These Terms are governed by the laws of the United States, without regard to its conflict-of-laws rules and excluding the U.N. Convention on Contracts for the International Sale of Goods. Any dispute arising out of or in connection with these Terms or the Service will be brought exclusively in the federal or state courts located in the United States, and the parties consent to the personal jurisdiction and venue of those courts. Nothing in this Section deprives a consumer of the protection of mandatory rules of the law of the country in which they have their habitual residence, and EEA/UK consumers may bring proceedings in their place of residence where applicable law so requires.
18. Contact
Questions about these Terms can be sent to StakLabs LLC at hello@creou.app. For copyright matters see /dmca; for non-consensual content removal see /takedown; for privacy questions see /privacy.
© 2026 StakLabs LLC. All rights reserved.